Privacy Policy

Version: 1

Welcome! Your privacy is important to us. This Privacy Policy explains how we manage your personal data in compliance with applicable laws, including the General Data Protection Regulation (GDPR).

Data Controller

The data controller is Townet srl, with its registered office at Via Dei Finale 20 61043 Cagli PU. You can contact us via email at support@townet.it.

Personal Data Collected

We only collect and store the following personal data, which are strictly necessary:

Email: Used as username and it could be used to send communications related to the software. Phone Number: For urgent communications, if needed. Encrypted Password: We use secure encryption methods to protect your password. We do not store passwords in plain text.

Telemetry Data Collected

The software collects telemetry data exclusively to monitor service performance and improve your experience. This may include:

  • Usage statistics of the software features.
  • Performance data
  • Technical diagnostic data for improvements and issue resolution.

Purpose of Data Processing

Your data is processed for the following purposes:

Account Management: We use your email, phone number, and encrypted password to identify, authenticate, and manage your user profile. Communications: We may contact you for updates, security notifications, or changes to software features. Service Improvement: Telemetry data helps us optimize the software and ensure stable performance.

Data Retention

Personal Data: We retain your email, phone number, and encrypted password until your account is deleted or as required by applicable laws. Telemetry Data: This data is retained only for as long as necessary for technical analysis and service improvement. The actual retention is 1 year.

Data Security

We implement technical and organizational measures to protect your data against unauthorized access, loss, alteration, or disclosure. These measures include:

  • Encryption of passwords.
  • Restricted access to data for authorized personnel only.
  • Monitoring systems to detect potential vulnerabilities.

Data Sharing

Your personal data will never be sold or shared with third parties for commercial purposes. Data may only be shared in the following circumstances:

  • With service providers strictly necessary for the operation of the software (e.g., hosting, authentication systems) under confidentiality obligations.
  • To comply with legal obligations, as required by competent authorities.

User Rights

You have the right to:

  • Access your personal data and request a copy.
  • Correct inaccurate or incomplete data.
  • Request the deletion of your data ("right to be forgotten").
  • Restrict the processing of your data.
  • Request the portability of your data to another provider.
  • File a complaint with the competent authority (e.g., the Data Protection Authority in your country).
  • You can exercise your rights by contacting us at: support@townet.it.

Changes to the Privacy Policy

We reserve the right to update this Privacy Policy. Any changes will be communicated promptly via email or directly within the software. We encourage you to review this section periodically.

Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us at: Townet srl Web: https://www.townet.it Email: info@townet.it Phone: +39 0721 797396